Terms and Conditions of Use

Welcome to HALPII. These Terms and Conditions ("Terms") govern your access to and use of the HALPII mobile application, the web portal (portal.halpii.com), and all related services (collectively, the "Service").

By creating an account or using HALPII, you agree to these Terms. If you do not agree, do not use the Service.

1. Description of the Service

1.1 What is HALPII?

HALPII is a platform that connects people:

• Professionals/Providers: People who offer skills, services, or knowledge
• Clients/Seekers: People who want to hire those services

1.2 What HALPII is NOT

HALPII is NOT:

• An employment company or placement agency
• A financial intermediary or payment processor between users
• A guarantor of the outcome of the jobs agreed between users

The fact that HALPII is not a party to the agreement between the client and the professional does not mean that HALPII is answerable for nothing. What each party answers for is set out in Section 11.2, and what HALPII does when a service goes wrong, in Section 11.4.

1.3 How it works

HALPII operates as a professional connection network:

• It helps you find professionals with the skills you need
• It allows you to contact them directly via chat
• It DOES intervene in the selection: when you create a request, HALPII chooses and ranks which professionals it is sent to and which ones are recommended to you, using the criteria in Section 5.2.1. It is not a noticeboard where anyone may reply: it is HALPII that decides who receives your request and in what order
• It does NOT intervene in payment agreements between users for services
• It does NOT hold or process money from transactions between users (no escrow)
• Users agree on prices, payment methods, and terms directly with each other
• It does NOT direct the work: HALPII does not set the prices the professional charges, nor their working hours, nor the method by which they perform the service, and it does not assign them clients on a mandatory basis (Section 14.4)

2. Requirements to Use the Service

2.1 Minimum age

You must be at least 18 years old to use HALPII.

2.2 Account

• You need a valid mobile phone number
• You may only have one account per phone number
• Your account may be verified via SMS, email, or WhatsApp, depending on availability
• You are responsible for keeping your account secure
• Do not share your verification code with anyone

2.3 Accurate information

You must provide accurate and up-to-date information. The following are not permitted:

• Creating false or misleading profiles
• Impersonating another person
• Using photos of other people without authorization
• Claiming skills you do not have

3. Access to the Service

3.1 Use at no cost

Basic use of HALPII is at no cost. At no cost whatsoever, all users can:

• Create a professional profile
• Search for professionals and listings
• Post content (photos, videos, portfolio, stories) with no limit on the number of listings
• Request a service: create requests and alerts (for the client, requesting is always at no cost)
• Contact other users and chat
• Request and track jobs
• Leave and receive reviews
• Use all search filters
• Storage at no cost for the content you upload (see Section 8)

Publishing and chatting are at no cost. Responding to client requests, applying, taking alerts and unlocking certain conversations consume applications (see Section 5.2), which only professionals pay for. The remaining paid features are optional (see 3.2) and do not restrict basic use of the Service.

3.2 Currently available paid features

The paid features currently available are optional, are aimed mainly at professionals, and do not affect normal use of the Service:

• Application packs (Section 5.2)
• Identity verification (Section 7)
• "Boost my profile" — temporary visibility for your profile (see below)
• "Boost a listing" — temporary visibility for one of your listings (see below)
• "Public contact" — a temporary pass that displays your phone number and WhatsApp on your profile (see below)
• "Advertise" — a one-off classified ad, aimed at people without a professional account (see below)
• "Featured notice" — a promotional card displayed inside the app for a period (see below)
• "Leads straight to your WhatsApp" plan — a manually renewed monthly subscription for professionals (Section 3.3)

About "Boost my profile" and "Boost a listing":

• It is a one-time, prepaid payment that increases the visibility of your profile or of one of your listings, according to what you choose at the time of purchase, for the contracted period and within the chosen geographic reach (cities, your whole country or several countries).
• While a profile boost is active, your phone number and WhatsApp are displayed publicly on your profile so that clients can contact you directly. By activating the boost you expressly consent to this publication; when it expires, your contact details become private again (see Privacy Policy).
• Boosted profiles and listings are shown with the "Featured" label, in accordance with applicable advertising regulations.
• The boost improves your position in results but does not guarantee any specific number of appearances, visits, contacts or hires. HALPII may, at its discretion, extend a boost's duration at no additional cost.
• Once activated, a boost cannot be paused, stopped or cancelled: it runs for the entire contracted period. Boost payments are non-refundable once activated. Edits to an active boost (adding days or places) are charged separately, are subject to a minimum charge, and are also non-refundable.

About "Public contact":

• It is a one-time, prepaid temporary pass that displays your phone number and WhatsApp publicly on your profile for the contracted period, so that clients can contact you without going through the chat.
• By purchasing it you expressly consent to the publication of those contact details. When the pass expires, your details become private again (see Privacy Policy).
• The current price and duration are shown at the time of purchase, in the local currency of the country of registration where the payment processor supports it (see Section 6.3).
• The pass does not renew automatically and, once activated, is non-refundable.
• Displaying your contact details does not guarantee any specific number of calls, messages or hires.
• Anyone with an active profile boost already has this feature for as long as the boost lasts, with no need to purchase the pass separately.

About "Advertise":

• It is a one-off classified ad intended for people who offer a service without having a professional account on HALPII.
• The ad publicly displays the contact phone number you provide, so that interested people can call or message you directly. By purchasing it you expressly consent to that publication.
• The current price and the display period are shown at the time of purchase (see Section 6.3).
• The ad's content must comply with the same rules as the rest of the platform's content (Sections 9.2 and 10.2). HALPII may remove an ad that breaches them, with no right to a refund.
• Once published, the payment is non-refundable and the ad does not guarantee any specific number of contacts or hires.

About the "Featured notice":

• It is a one-off promotional card displayed inside the app for the contracted period, to promote your activity, your business or an offer.
• The current price, the period and the reach (countries, cities and placements where it is displayed) are stated at the time of purchase and may affect the final price (see Section 6.3).
• Notices are identified as promotional content, in accordance with applicable advertising regulations, and their content must comply with Sections 9.2 and 10.2. HALPII may reject or remove a notice that breaches them, with no right to a refund.
• Once activated, the payment is non-refundable and the notice does not guarantee any specific number of views, contacts or hires.

3.2.1 Discontinued products (plans and passes)

• HALPII no longer offers the former subscription plans (Business Plan, Pro Personal) or the standalone "Advanced analytics" pass: profile statistics are now shown to professional accounts at no additional charge, as part of the Service, and HALPII may modify or withdraw them without this giving rise to any right to a refund. The only plan currently in force is the "Leads straight to your WhatsApp" plan (Section 3.3).
• Purchases already made: plans and passes purchased before they were discontinued are honoured until they expire, with the benefits contracted. On expiry, they are not renewed.
• HALPII does not make automatic or recurring charges of any kind: every payment (including the renewal of a plan) requires an explicit action by the user.

3.3 "Leads straight to your WhatsApp" plan (professionals)

This is an optional monthly subscription for professionals. Its terms are:

• Benefits: while the plan is active, the professional receives on their WhatsApp the contact details of clients who chose them or to whom HALPII AI recommended them, and may respond to the directed requests they receive without spending any applications.
• What the plan does NOT cover: the plan covers only the requests that HALPII sends to the professional (directed requests). Taking open alerts — those posted to the feed, which any professional may apply to — still consumes applications from the professional's balance, even while the plan is active (Section 5.2). These are two separate and independent mechanisms.
• Price: the current price is shown at the time of purchase, in the local currency of the country of registration where the payment processor supports it (see Section 6.3).
• 30-day trial: each account may access a 30-day trial period at no cost once only. Creating additional accounts in order to repeat the trial is prohibited (Section 9.2).
• MANUAL renewal: the plan does not renew and is not charged automatically. At the end of each period, the professional decides whether to renew it with a new payment; if they do not, the plan simply ends, with no penalty.
• No refunds: once a paid period has been activated, the payment is non-refundable; the plan runs for the entire contracted period.
• Promotional courtesies: HALPII may grant, at its sole discretion, additional promotional or complimentary periods at no cost; these are granted as a courtesy and create no right to demand them or to have them repeated.
• Price changes: HALPII may change the price of the plan for future periods, with prior notice (Section 19.3); the change does not affect a period already paid for.
• Priority in the ranking: having the plan active is one of the criteria HALPII considers when deciding which professionals a request is sent to and in what order they are contacted (Section 5.2.1). That priority operates within the group of professionals who offer the trade requested and are in the area of the job: proximity still prevails, and the plan does not place the professional into requests for another trade or another city.
• No guarantee of results: the plan makes it easier to access requests and contact details and improves the position in the ranking, but it does not guarantee any specific number of requests, contacts or hires.

3.4 Future paid features

HALPII may introduce new paid features in the future (for example, premium plans, credits, or other optional enhancements). Any such feature will:

• Be optional
• Be announced in advance within the app
• Take effect only through an updated version of these Terms

4. Credits

HALPII currently does not use a credits system. Publishing and contacting other users are at no cost; applying and taking alerts consume applications (see Section 5.2), which are a system separate from credits.

If HALPII enables a credits system or other paid feature in the future, its terms (prices, usage, refunds, promotions, referrals) will be published in an updated version of these Terms and announced within the app before taking effect.

5. Listings and Applications

5.1 Job listings

Users may post job listings on the platform:

• Listings have a category (Simple, Professional, Advanced)
• Posting is at no cost and there is no limit on the number of listings (photos, videos, portfolio, stories)
• Listings expire automatically according to the configured duration (see details in the app)
• The listing creator may pause, close, or delete their listing

5.2 Applications and application packs

• Applying to a listing, taking an alert or unlocking certain conversations consumes applications from the professional's balance
• Every professional receives a number of applications at no cost each month (the current amount is shown in the app); that monthly allowance renews monthly and does not accumulate
• Additional applications are purchased through one-time application packs, at the prices shown at the time of purchase; purchased applications do not expire
• The application cost of each action is always shown before confirming; HALPII never consumes applications without an explicit user action
• Applications are not money, are non-transferable and non-refundable in cash
• The listing creator may accept or reject applications

5.2.1 Service and product requests and alerts

• Any user (including guests) may create an alert or request describing the service they need or the product they want to buy, either through the platform's forms or by talking to HALPII AI (Section 24); creating alerts and requests is at no cost to the client
• Contact details given voluntarily: when creating a request, the client voluntarily provides their name and phone number so that the selected professionals may contact them and attend to what they asked for (see Privacy Policy, Section 4.2.2). The client's phone number is not published: only the professionals selected for that request receive it
• Directed dispatch: the request may be directed to up to 5 selected professionals (chosen by the client or recommended by HALPII AI), who may contact them on WhatsApp and through HALPII chat
• How professionals are chosen and in what order they are contacted (transparency): when the selection is made by HALPII, the set of professionals the request is sent to and the order in which they are contacted are determined by automated criteria, principally: (a) that the professional offers the trade requested; (b) their proximity to the area of the job, which is the criterion that prevails; (c) their declared availability and whether they can receive the notice on WhatsApp; (d) their response history on previous requests and their ratings; (e) how many requests they have received recently, so that requests are spread out and not concentrated in the same accounts; and (f) whether they have purchased a HALPII plan or paid pass (Sections 3.2 and 3.3), which may give them priority in the ranking. None of these criteria, on its own, guarantees being selected or being contacted first. Paying improves the position in the ranking, not the quality of the professional: HALPII does not charge to appear as "recommended" under a label suggesting an assessment it has not made, and the client may always choose a different professional or ask for more options
• Widening the request: if no professional responds within a reasonable time, HALPII may widen the request —send it to more professionals or post it as an open alert— so that the client is attended to; the phone number continues to be shared only with the professionals who attend to it, never publicly
• A client may also send a directed request to a specific professional (for example, using a form describing the job and its budget); that request reaches only that professional, who pays the number of applications shown in the app in order to respond to it (or responds without spending applications if they have the Plan in Section 3.3 active), with the same refund guarantee set out in this section
• Professionals may take an alert by paying the number of applications shown in the app; upon taking it they gain access to the requester's contact details
• Each alert may be taken by a maximum number of professionals (shown in the app); once the maximum is reached, the alert is no longer available to others
• Refund guarantee: if the requester does not reply to the professional within the current time limit shown in the app (currently 24 hours), the applications used are automatically returned to the professional's balance; the refund is in applications, never in money

5.2.2 Conversations started by clients (reply unlock)

• When this feature is active, upon receiving a message from a new client the professional will see a preview of the message (with contact details hidden) and may unlock the conversation by paying the number of applications shown in the app
• The same refund guarantee from section 5.2.1 applies if the client does not reply again within the current time limit
• The unlock does not apply to existing conversations, support chats, store product purchases, or chats originating from an alert already taken

5.3 HALPII does not guarantee results

Posting or applying does not guarantee that a work agreement will be reached. HALPII facilitates the connection but does not intervene in the negotiation or execution of the service.

5.4 Jobs

HALPII allows users to manage and track jobs agreed upon between them:

Job request:

• A user may request a job directly from a professional's profile
• The request includes a job description, type (remote or in-person), and agreed amount
• The professional may accept or reject the request

Job statuses:

• Pending: The job has been requested and is awaiting the professional's response
• Accepted: The professional accepted the request
• In progress: The job is being executed
• Completed: The job was finished satisfactorily
• Canceled: The job was canceled by either party
• Rejected: The professional rejected the request

Job cancellation:

• Either party may request cancellation of an ongoing job
• The cancellation must include a reason
• HALPII records who requested the cancellation and the reason provided

Important: HALPII facilitates job status tracking but does not intervene in the execution or guarantee compliance with agreements between users. Amounts, deadlines, and terms are the sole responsibility of the parties involved.

5.5 Contact details in your posts

When creating a post you can choose to show your contact details so others can reach you directly:

• Phone (call): if enabled, your phone number will be publicly visible on that post so people can call you.
• WhatsApp: if you indicate your number has WhatsApp and enable it, people can message you on WhatsApp.
• HALPII chat: always available to contact you inside the app.

By default, when posting we suggest enabling phone and/or WhatsApp to make contact easier, but it's your choice: you can disable any of these methods when creating or editing your post, or from your account settings, at any time. By enabling them, you authorize that detail to be shown publicly on your post. Your number is not shown on your profile; it only appears on the posts where you choose to enable it.

6. Payments and Processing

6.1 Payment processors

The payment method for HALPII's digital goods and features depends on the platform and store from which you access the Service:

• On the web portal (portal.halpii.com), the Android app, and other platforms, payments are processed through external payment processors depending on your country of registration:
  • MercadoPago: Peru
  • dLocal: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Panama, Paraguay, and Uruguay
• On the iOS app (Apple App Store), purchases of digital goods are made through the payment mechanisms that the corresponding store (App Store) enables for that type of purchase.

The availability of each payment method and of each purchase may vary by platform, store, and country of registration; some purchases may not be available on certain platforms or regions. Payment processor coverage may expand in the future.

6.2 Payment data

• HALPII does not store credit or debit card numbers
• Card tokenization and processing is handled directly by the corresponding payment processor (MercadoPago or dLocal)
• By making a payment, you also accept the terms of service of the payment processor used

6.3 Currency and pricing

• Prices within the app are displayed in the local currency of your country of registration when supported, or in US dollars (USD) as a reference
• Charges are processed in the local currency of the country when supported by the payment processor
• If your card is denominated in a different currency than the charge, your bank will perform the conversion at the applicable exchange rate and may apply international transaction fees
• HALPII is not responsible for differences arising from exchange rates or bank fees applied by your financial institution

6.4 Electronic receipts

HALPII generates electronic receipts (boletas and facturas) for all purchases made on the platform, in accordance with Peruvian tax law (SUNAT).

Default issuance:

• If you do not configure your tax details, a sales receipt (boleta de venta) will be issued with your name as registered on the platform, without a document number

Tax details configuration:

• You can configure your billing details from Settings > Billing details in the app
• If you provide your DNI (8 digits), a sales receipt will be issued with your DNI
• If you provide your RUC (11 digits) and business name, an electronic invoice (factura electronica) will be issued

Viewing receipts:

• Your receipts are available in the "My Receipts" section within the app
• You can filter them by type (boleta or factura) and by date range
• If the receipt was accepted by SUNAT, you can download the PDF from the app

Email delivery:

• If you have an email address registered on your account, the receipt will be automatically sent to your email after each successful purchase

User responsibility:

• You are responsible for correctly entering your tax details (DNI, RUC, business name, and fiscal address)
• HALPII is not liable for receipts issued with incorrect details provided by the user
• Once an electronic receipt has been issued to SUNAT, it cannot be modified or voided due to errors in the tax details entered by the user

Currency:

• Electronic receipts are issued in Peruvian soles (PEN) for purchases processed in Peru

Users outside Peru:

• The issuance of electronic receipts to SUNAT applies to purchases processed in Peru
• If you are in another country, the corresponding payment processor (MercadoPago or dLocal) may issue its own receipts in accordance with applicable local law
• In any case, you will receive a purchase confirmation within the app

Note: Additionally, the payment processor used (MercadoPago or dLocal) may provide its own payment receipts in accordance with applicable local law.

7. Identity Verification

7.1 Optional verification

HALPII offers an optional identity verification process:

• Requires uploading an official identity document
• Has a one-time fee (published in the app)
• Payment is processed through the payment processor corresponding to your country

7.2 Verification badge

Once verified, you will receive a badge visible on your profile indicating that your identity has been confirmed.

7.3 Verification documents

• Uploaded documents are stored securely
• They are used exclusively to confirm your identity
• HALPII reserves the right to reject incomplete or suspicious verifications

7.4 Verification is not a guarantee

The verification badge confirms the user's identity but does not guarantee the quality of their services, their reliability, or their financial standing.

8. Storage

8.1 Storage at no cost

Storage of the content you upload to HALPII is at no cost and includes:

• Profile photo
• Images and videos in listings, portfolio and stories
• Files shared in chat

8.2 File size limit

Each file uploaded to HALPII (photos, videos, documents, audio) has a maximum permitted size. This limit is indicated in the app and may change. Files that exceed the limit will be rejected. HALPII may apply reasonable technical limits to prevent abuse (for example, automated bulk uploads).

8.3 Storage packages (discontinued)

HALPII no longer sells additional storage packages: storage became available at no cost to all users. Packages purchased previously do not generate any future charges, and their expiry does not limit your ability to upload files.

9. Use of the Service

9.1 Permitted use

You may use HALPII to:

• Create a professional profile showcasing your skills
• Search for professionals by skill, location, or category
• Contact users to inquire about their services
• Post job listings and apply to listings
• Agree on jobs directly with other users
• Leave honest reviews about services received
• Upload content to your portfolio
• Block users you do not wish to interact with

9.2 Prohibited use

The following are strictly prohibited:

Inappropriate content:

• Posting sexual, violent, or illegal content
• Sharing copyrighted material without authorization
• Posting false or misleading information
• Spam, unsolicited advertising, or chain messages

Abusive behavior:

• Harassing, threatening, or intimidating other users
• Discriminating based on race, gender, religion, sexual orientation, etc.
• Requesting unnecessary personal information
• Contacting users for purposes unrelated to the service

Illegal activities:

• Offering illegal or fraudulent services
• Money laundering or illicit financial activities
• Tax evasion or unregistered commercial activities
• Selling prohibited products

Platform abuse:

• Attempting to hack or compromise system security
• Using unauthorized bots, scrapers, or automation
• Creating multiple fraudulent accounts
• Manipulating the ratings system
• Manipulating or abusing platform features

10. User Content

10.1 Your content

You own the content you upload (photos, text, portfolio). However, by uploading it, you grant us a license that is:

• Non-exclusive
• Worldwide
• Royalty-free
• To display, distribute, and promote your content within the platform

10.2 Prohibited content

Do not upload content that:

• Is illegal in Peru or your country of residence
• Infringes third-party rights
• Contains viruses or malicious code
• Is pornographic or sexually explicit
• Promotes violence or discrimination

10.3 Moderation

We reserve the right to:

• Review and moderate reported content
• Remove content that violates these terms
• Suspend accounts that repeatedly violate the rules

11. Transactions Between Users

11.1 Direct agreements

Work agreements between users are the sole responsibility of the parties:

• You define the service price
• You choose the payment method (cash, Yape, Plin, bank transfer, etc.)
• You agree on deadlines and delivery terms

11.2 Who answers for what

HALPII is not a party to the contract that the client and the professional enter into with each other: that contract is theirs, with its price, its scope and its deadlines. This allocates responsibilities as follows:

The professional (or seller) answers for

• The performance and quality of the service or product they offered, including the materials they use
• Delivering what they offered: scope, deadline, agreed price and the terms agreed with the client
• Holding the licences, permits and authorisations that the law requires for what they do
• The damage they cause through their conduct, their negligence or their lack of authorisation while providing the service
• The truthfulness of what they state in their profile, their listings and their proposals

HALPII answers for

• That the platform works as offered, and that the paid features you purchased deliver what you were offered when you purchased them
• The information HALPII itself generates: the criteria by which it selects and ranks professionals (Section 5.2.1), the labels it displays (for example the verification badge, with the scope set out in Section 7.4) and what HALPII states in its advertising
• The duty of diligence in Section 11.4: receiving the complaint, responding to it within the deadline, investigating it and taking measures regarding accounts where appropriate
• The processing of your personal data, in accordance with the Privacy Policy and Peruvian Law No. 29733 (Personal Data Protection Law)
• The charges HALPII makes to you: that they are the ones announced, that they are shown to you before you confirm, and that they do not occur without an action on your part

What HALPII cannot exclude

Nothing in these Terms limits or excludes HALPII's liability for wilful misconduct or gross negligence, for damage to people's life, health or physical integrity, for breach of its duty of diligence (Section 11.4), for the protection of your personal data, or for any other case in which the law does not allow liability to be limited. In particular, HALPII is not automatically released from liability merely because it acts as an intermediary: it intervenes in the selection of the professionals who contact you (Section 1.3) and accepts the consequences of that intervention on the terms of this section.

HALPII does not hold or process the money the client pays the professional for the service, and for that reason it cannot guarantee that payment or resolve a payment dispute between the parties on its own; what it does do is described in Section 11.4.

11.3 Recommendations

For your protection:

• Check the user's reviews and ratings
• Look for users with a verification badge
• Agree on clear terms before starting
• For large jobs, consider partial payments
• Document agreements through HALPII chat
• Report users who fail to fulfill agreements

11.4 What HALPII does when something goes wrong

If a service contracted through HALPII goes wrong, HALPII does not leave you alone facing the professional. These are enforceable obligations of HALPII, not a courtesy:

• Receiving your complaint through three channels, two of them with no need for an account:
  • The Libro de Reclamaciones (the complaints book required by Peruvian law) at halpii.com/libro-de-reclamaciones, public and accessible without signing in (Section 21.3)
  • The report feature inside the app, about the job, the user or the content (requires an account) (Section 14.2)
  • The email address [email protected]
• Acknowledging receipt with a code: every complaint registered in the Book receives a registration code in the format LR-<year>-<six digits> and a written acknowledgement sent to the email address you provided, stating the response deadline. Keep that code: it identifies your complaint in any later communication.
• Responding within 15 business days: HALPII responds to the complaint within a maximum of fifteen (15) business days from its registration. This deadline cannot be extended.
• Identifying the professional and passing the complaint on to them: where the complaint concerns another user's work or product, HALPII identifies the professional involved —using the information from the request, the dispatch and the chat— and passes the complaint on to them so that they may give their side and, where appropriate, put things right.
• Investigating with the platform's information: HALPII reviews the history of the request, the chat messages, the reviews, previous reports and previous complaints about that account.
• Taking measures regarding the account and telling you which one was taken: once the review is complete, HALPII applies the appropriate measure to the professional's account (Sections 14.3 and 14.4) and tells you which one in its response. To protect third parties' data, HALPII tells you the measure taken, not the other user's internal file.
• Keeping the file for 2 years: HALPII keeps the complaint, the response and the record of the measure taken for at least two (2) years from registration, and makes them available to the consumer protection authority upon request.

These obligations apply in addition to the rights the law grants you against the professional and against HALPII, and do not replace them. Nothing described here makes HALPII a guarantor of the outcome of the job, nor transfers to it the obligation to perform it or to redo it.

12. Reviews and Ratings

12.1 Purpose

The review system helps the community identify trustworthy professionals.

12.2 Permitted reviews

Reviews must be:

• Honest and based on a real experience
• Respectful, even if negative
• Relevant to the service received

12.3 Prohibited reviews

The following are not permitted:

• Leaving fake reviews (positive or negative)
• Paying for or receiving payment for reviews
• Threatening negative reviews to obtain benefits
• Leaving reviews for users you have not interacted with

12.4 Persistence of reviews

Reviews you have received or left remain on the platform even if one of the users deletes their account. In that case, the review will appear associated with "Deleted user."

12.5 Review disputes

If you believe a review is false or unfair:

• Report the review from within the app
• Our team will review it
• We reserve the right to remove reviews that violate these terms

13. Communications and Messages

13.1 HALPII chat

The chat is exclusively for:

• Inquiries about offered services
• Coordinating jobs
• Tracking agreed projects

13.2 Push notifications

By using HALPII, you agree to receive push notifications about:

• New messages from other users
• Applications received, accepted, or rejected
• Expiration of storage packages
• Important service updates

You may disable push notifications at any time from your device settings. However, this may affect your experience as you will not receive real-time alerts.

13.3 Appropriate use of chat

Do not use chat for:

• Spam or mass advertising
• Harassment or unsolicited messages
• Requesting unnecessary personal information
• Sexual or inappropriate content

13.4 Message retention

For security and dispute resolution purposes:

• Deleted messages are archived for 90 days
• After 90 days they are permanently deleted from the archive
• Messages in active conversations between users are retained while the conversation exists
• This practice protects the community from abusive users

13.5 Messages after account deletion

If you delete your account:

• Your messages remain visible to the other user in the conversation
• The other user retains access to their chat history
• Your name will appear as "Deleted user"

13.6 WhatsApp messages

HALPII may send you messages on WhatsApp, through Twilio and the WhatsApp Business platform (Meta):

• Verification codes for your account (only when you request them)
• Request notifications to professionals (including the details of the client who chose them or to whom they were recommended, where applicable — see Sections 3.3 and 5.2.1)
• Confirmations to the client about their requests (for example, "a professional accepted your request")

You may stop receiving these messages at any time: by replying on the WhatsApp channel itself or from your account settings. The processing of data involved in these messages is described in the Privacy Policy.

14. Blocking and Reports

14.1 Blocking users

You may block any user. When blocked, they will:

• Not be able to view your profile
• Not be able to send you messages
• Not appear in your search results

14.2 Reporting users or content

If you encounter content or behavior that violates these terms:

• Use the report feature within the app
• Describe the problem in as much detail as possible
• Our team will review the report and take action

14.3 Consequences

Depending on the severity of the violation, we may:

• Issue a warning
• Remove specific content
• Temporarily suspend the account
• Permanently delete the account

14.4 Measures applied to professional accounts

Where a complaint, a report or an internal review justifies it, HALPII may apply to a professional account one of these four measures, and no other:

• Stop sending them requests: the account stops receiving directed dispatches and service alerts.
• Stop recommending it: the account stops appearing among the professionals that HALPII or HALPII AI recommend to a client.
• Remove it from the directory: the profile stops appearing in search, in the directory, in the feed and on public pages.
• Suspend it: the three measures above at the same time.

These measures are applied with the following safeguards:

• Notice: HALPII notifies the professional within 48 hours of the measure being applied, stating what stops happening and until when. The notice does not reproduce the words of, nor reveal the identity of, whoever reported them, so as not to expose the client.
• Fixed duration: every measure has an end date and lifts by itself on expiry, except in cases of fraud, impersonation, unlawful activity or risk to people's safety, where it may be indefinite.
• Right to respond: the professional may submit their response by writing to [email protected]. HALPII replies within a maximum of 7 business days and may lift, reduce or maintain the measure depending on what the professional provides.
• It does not affect what has already been paid for: the measure does not consume, void or expire the applications the professional has already purchased, nor does it cancel the Plan they have already paid for (Section 3.3). The balance and the plan continue to exist and become usable again once the measure is lifted. Nor does the measure, on its own, give rise to a refund in money.

What these measures are and what they are not. The measures in this section affect the professional's access to the platform and are not instructions on how to provide the service. A professional using HALPII is an independent worker who retains full freedom to set their prices, choose their hours and availability, decide the method and materials with which they perform each job, accept or reject any request, and provide services outside HALPII or on competing platforms. HALPII does not direct, supervise or police the performance of their work, does not impose targets or working hours on them, and there is no employment, subordination, agency, partnership or representation relationship between HALPII and the professional.

15. Account Deletion

15.1 Deletion request

You may request account deletion at any time from the app settings.

15.2 Retention period (30 days)

When you request deletion:

• Your account is immediately deactivated (you will not be able to sign in)
• Your profile is no longer visible to other users
• A 30-day period begins before permanent deletion
• During this period, you cannot create a new account with the same phone number

15.3 Permanent deletion

After 30 days:

• Your user record is permanently deleted from our servers
• Your phone number becomes available to register a new account

15.4 Data that is retained

Even after permanent deletion, the following data is retained because it forms part of other users' experience:

• Reviews you left for other users (they appear as "Deleted user")
• Messages in conversations with other users (they appear as "Deleted user")
• This data is dissociated from your identity (it does not contain your name, photo, or phone number)

15.5 Deletion by HALPII

We may suspend or delete your account if you:

• Violate these Terms
• Receive multiple reports from other users
• We detect fraudulent activity
• A court order requires it

16. Intellectual Property

16.1 HALPII's property

HALPII, its logo, design, code, and brand are the property of HALPII. You may not:

• Copy or imitate our brand
• Use our logo without authorization
• Create derivative products from our platform

16.2 Your property

You retain the rights to the content you create and upload.

17. Limitation of Liability

17.1 The service is provided "as is"

HALPII does not guarantee that:

• The service will be available without interruption
• Users will fulfill their agreements
• Contracted services will be satisfactory
• User data is accurate

17.2 Scope of HALPII's liability

The allocation of responsibilities is set out in Section 11.2, and what HALPII does when it receives a complaint, in Section 11.4. Within that framework, and unless HALPII has acted with wilful misconduct or gross negligence or has breached its duty of diligence, HALPII is not answerable for:

• Breach of the agreement entered into between the client and the professional, nor for the payment one party owes the other, which HALPII neither holds nor processes
• Damage caused by the professional in performing the service, for which the professional answers in accordance with Section 11.2
• Content posted by users, for as long as HALPII has not been put on notice of its unlawfulness; once on notice, HALPII is answerable for removing or blocking it within a reasonable time (Sections 10.2 and 14.2)
• Errors or inaccuracies stated by a user in their profile, their listings or their proposals
• Service interruptions due to technical causes beyond HALPII's control (connectivity failures, infrastructure provider failures, unforeseeable events or force majeure)
• Payment processing by the processors (MercadoPago, dLocal or others) in whatever depends exclusively on them; if the charge was made by HALPII, HALPII answers for it in accordance with Section 11.2

This section is not a general exclusion of liability and does not operate automatically: each case is assessed under the rules in Section 11.2 and within the limits of Section 17.4.

17.3 No insurance cover

HALPII does not offer or take out insurance of any kind over the jobs, the users or the property involved in a service, and does not act as an insurer or an insurance broker. If you want cover for a job, you must arrange it yourself.

The absence of insurance does not alter the allocation of responsibilities in Section 11.2 or the duty of diligence in Section 11.4: any damage, loss, theft, injury or accident occurring during the performance of a service is claimed against whoever caused it, and HALPII receives the complaint, passes it on, investigates it and takes measures regarding the account involved, in addition to answering for what falls to it under these Terms.

17.4 Liability cap

Where HALPII is required to compensate under these Terms, its total liability for all claims arising from the same event shall not exceed whichever is greater of:

• (i) five (5) times the amount the user has paid to HALPII in the twelve (12) months preceding the event (for example, application packs, identity verification, "Boost my profile", "Advertise", "Featured notice" or the "Leads straight to your WhatsApp" plan); or
• (ii) S/ 2,000.00 (two thousand Peruvian soles), as a minimum floor applicable even if the user has never paid HALPII anything — which is the normal situation for a client, for whom requesting a service is at no cost.

In HALPII Shop (Section 23), the floor in item (ii) is raised to the total price paid by the buyer in that sale, where that is greater than S/ 2,000.00.

This cap does not apply, under any circumstances, to:

• HALPII's wilful misconduct or gross negligence
• Damage to people's life, health or physical integrity
• HALPII's breach of its duty of diligence (Section 11.4)
• Breaches of personal data protection rules
• Any other case in which the applicable law does not allow liability to be limited

Nor does this cap restrict the powers of the consumer protection authority or the corrective measures it may order.

18. Indemnification

You agree to indemnify and hold harmless HALPII, its directors, employees, and agents from any claim, damage or expense (including legal fees) that a third party brings against HALPII and that results from:

• Your violation of these Terms
• Your violation of third-party rights (including intellectual property rights and data protection rights)
• The content you post, where it is unlawful or infringes the rights of others
• Your failure to comply with the law applicable to the activity you carry out through the Service, including the absence of any licences or authorisations the law requires of you

This obligation has limits and is not a waiver:

• It extends only to what is attributable to your own conduct. It does not cover the part of a claim that arises from an act of HALPII, or from its wilful misconduct, gross negligence or breach of its duty of diligence (Sections 11.2 and 11.4).
• It does not require you to indemnify HALPII for your own disputes with other users, or for bringing a claim against HALPII or before the consumer protection authority. Filing a complaint, a grievance or a report never gives rise to this obligation.
• HALPII must notify you promptly of the third-party claim, give you the opportunity to take part in its defence, and may not settle, without your consent, an agreement that you would have to pay.
• If you are a consumer, this section applies only to the extent permitted by consumer protection law; to the extent it goes beyond that limit, it is not enforceable against you.

19. Modifications

19.1 Changes to these Terms

We may modify these Terms from time to time. We will notify you of significant changes through:

• A notification within the app
• Updating the "Last updated" date

Continued use of the Service after changes constitutes acceptance of the new Terms.

19.2 Changes to the Service

We reserve the right to:

• Modify features
• Add or remove capabilities
• Change pricing of available paid features (with prior notice)
• Suspend the service with prior notice

19.3 Price changes

Price changes for paid features (verification, storage, or others that may be enabled):

• Are announced at least 15 days in advance
• Do not affect purchases already made

20. General Provisions

20.1 Governing law

These Terms are governed by the laws of the Republic of Peru, without prejudice to the mandatory consumer protection rules of the user's country of residence, which prevail when they afford greater protection (see Section 20.6).

20.2 Jurisdiction

Any dispute will be submitted to the competent courts of Lima, Peru, unless the mandatory law of the user's country of residence provides for a different forum that cannot be waived.

20.3 Severability

If any provision of these Terms is found to be invalid, the remaining provisions remain in effect.

20.4 Waiver

Failure to exercise a right does not constitute a waiver of that right.

20.5 Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and HALPII.

20.6 Users outside Peru

Basic use of HALPII (searching, publishing and requesting a service) is at no cost. Users residing in other countries retain the mandatory rights granted to them by their local law. Brazil: the Consumer Protection Code (Lei n.° 8.078/1990) applies; nothing in these Terms limits the mandatory rights that Brazilian law grants you as a consumer. United States: these Terms are interpreted under Peruvian law to the extent permitted; the mandatory consumer rights of your state of residence remain in effect. The processing of your personal data by country (Peru, Brazil – LGPD, USA – CCPA) is detailed in the Privacy Policy (Section 13).

21. Support and Contact

21.1 Support channels

You can contact our support team through:

• Support chat: Available within the app (Settings section)
• Email: [email protected]

21.2 Company details

• Legal name: HALPII S.A.C.
• RUC: 20615614841
• Registered address: Mza. H Lote. 9, A.H. Cesar Vallejo, Comas, Lima, Peru

21.3 Libro de Reclamaciones (Peruvian complaints book)

In accordance with Peru's Consumer Protection and Defence Code (Law No. 29571) and its implementing regulation (Supreme Decree 011-2011-PCM), HALPII S.A.C. makes available a virtual Libro de Reclamaciones at halpii.com/libro-de-reclamaciones.

• It is public and free: you do not need a HALPII account or to sign in to register a grievance or a complaint.
• You may register a complaint (dissatisfaction with the service) or a grievance (dissatisfaction with how you were treated), either about HALPII or about another platform user's work or product.
• When you register it you receive a code in the format LR-<year>-<six digits> and a written acknowledgement at the email address you provide, stating the response deadline.
• HALPII responds within a maximum of fifteen (15) business days, which cannot be extended, counted from registration.
• The registration and the response are kept for at least two (2) years and remain available to INDECOPI (Peru's consumer protection authority) upon request.
• Using the Book does not prevent you from going to INDECOPI or to the courts, and does not replace any other right the law grants you. If you reside outside Peru, you also retain the mandatory rights under your local law (Section 20.6).

What HALPII does with your complaint —passing it on to the professional, investigating it, taking measures and telling you which— is set out in Section 11.4.

22. Definitions

• User: Any person who uses HALPII
• Professional/Provider: A user who offers services
• Client/Seeker: A user who seeks services
• Content: Texts, images, files uploaded by users
• Service: The HALPII app and all its features
• Listing: A job posting created by a user
• Application: A user's request to perform a posted job
• Badge: A visual indicator on the profile showing a status (e.g., Verified)
• Job: A service agreement between two users managed within the platform
• Electronic receipt: A tax document (boleta or factura) issued electronically to SUNAT
• Boleta de venta: A payment receipt issued to end consumers, identified by DNI
• Factura: A payment receipt issued to businesses or individuals with a RUC
• SUNAT: National Superintendency of Customs and Tax Administration of Peru
• Web portal: The web version of HALPII accessible at portal.halpii.com
• MercadoPago: External payment processor used by HALPII to process payments in Peru
• dLocal Go: External payment processor (Hosted Checkout) used by HALPII to process payments in other Latin American countries

23. HALPII Shop — Online Payment Sales

HALPII Shop allows buying products published by sellers, paying online through MercadoPago. Payment is processed directly in the seller's MercadoPago account; HALPII does not hold sales money.

Availability: online payment in HALPII Shop is enabled progressively and may not yet be available on your account or in your country. Until it is, products may be listed and arranged through direct contact between the parties: in that case there is no online payment and the service fee described in this section does not apply. HALPII will announce inside the app when online payment is enabled; the terms of this section apply from that moment to sales paid online.

• Fee: HALPII charges a service fee for each sale paid online (currently, 10% of the sale amount). The current percentage is shown to the seller before enabling payments and is automatically deducted from the payment. Publishing products and selling via direct contact remains at no cost.
• Seller obligations: connect their own MercadoPago account, deliver every paid order within the agreed timeframe and keep proof of delivery (photo, signature or tracking). Money is NOT received immediately: it is held in the seller's MercadoPago account and released per that account's schedule (up to 14 days). Claims and chargebacks are debited from the seller's account per MercadoPago's policies. Selling illegal, counterfeit, stolen or restricted products is forbidden.
• Buyer protection: the buyer confirms receipt of the order in the platform and, in case of non-compliance, may claim through MercadoPago while the money remains held. Delivery data (address, phone and — only if the buyer voluntarily adds it — GPS location) is shared with the seller exclusively to complete the delivery.
• Tax obligations and receipts: the seller is solely responsible for complying with their tax obligations for their sales, including issuing the payment receipt or invoice to the buyer when required by the laws of their country. HALPII issues a receipt only for its service commission (to the seller); it does not issue receipts for the product price, as it is not a party to the sale.
• Shipping and delivery: the published price includes delivery within the seller's city, unless the listing states otherwise. For deliveries to another city, shipping is made through a transport agency and the destination freight cost is paid by the buyer upon pickup, unless the parties agree otherwise. HALPII does not transport, store or receive products.
• Returns and refunds: return requests are resolved between buyer and seller. HALPII, as a technological intermediary, may facilitate communication and, after evaluating the case (including proof of delivery), instruct a full or partial refund through MercadoPago. Chargebacks are governed by MercadoPago's policies and are debited from the seller's account. HALPII does not guarantee the outcome of a return and is not responsible for the quality, authenticity or condition of products, which is the seller's sole responsibility.
• Suspension and security: HALPII may pause a seller's buy button, sales or account — temporarily or permanently and without prior notice — upon detecting suspicious configuration changes, delivery failures, repeated claims or signs of fraud. HALPII acts as a technological intermediary: the sale is between buyer and seller and money is processed by MercadoPago.

24. HALPII AI — Artificial Intelligence Assistant

24.1 What is HALPII AI?

HALPII AI is a conversational assistant powered by artificial intelligence, available in the app and the web portal, which:

• Helps the client describe what they need by chatting in natural language and, with that information, creates their service request
• May recommend professionals in the relevant trade and area for the request
• May guide professionals in using the platform and handling requests

Conversations with HALPII AI are processed through a third-party artificial intelligence provider; details of which data is sent and which is not are described in the Privacy Policy.

24.2 Responses are for guidance only

• HALPII AI's responses are generated by an artificial intelligence system: they are for guidance only and may contain errors, inaccuracies or omissions
• They do not constitute professional advice of any kind (technical, legal, tax, medical or otherwise); verify any relevant information before making decisions based on it
• The professionals the assistant recommends are not guaranteed or endorsed by HALPII (Sections 5.3, 7.4, 11 and 17 apply)
• Any quotes, timeframes or estimates the assistant mentions are indicative; the actual terms of the service are agreed directly between client and professional (Section 11)

24.3 Proper use of the assistant

• Never enter passwords, verification codes or payment details in the HALPII AI chat: the assistant does not need them and HALPII will never ask you for them through that channel
• Do not use the assistant for purposes unrelated to the Service, or for unlawful or abusive purposes, and do not attempt to manipulate it into improper behaviour; the prohibitions in Section 9.2 apply

24.4 Usage limits and availability

• HALPII may apply reasonable usage limits (for example, a number of messages or requests per period) to prevent abuse and protect the assistant's availability for all users
• HALPII may modify, suspend or withdraw the assistant, in whole or in part, at any time; its availability is not guaranteed and may depend on third-party services

By using HALPII, you confirm that you have read, understood, and accepted these Terms and Conditions.