Help Center

You have two options to sign up:

• Mobile app: download it from Google Play on your Android phone
• Portal web: entra a portal.halpii.com desde cualquier navegador

The process is the same in both:

• Enter your phone number with the international prefix
• Receive a verification code by SMS or WhatsApp and enter it
• Complete the onboarding in 3 steps: Step 1 basic info (name, photo, email, city, languages), Step 2 your profession and skills, Step 3 your links (LinkedIn, GitHub, personal website - optional)
• Done, you're now on HALPII

Registrarte no tiene costo. Si necesitas ayuda escribiendo tu perfil, visita halpii.com/como-empezar.

If the code doesn't arrive within the first 60 seconds:

• Check that your number is written with the correct international prefix (e.g.: +51 for Peru, +57 for Colombia)
• Make sure you have a good signal and mobile data
• If you chose SMS, try WhatsApp and vice versa (if your number is registered on WhatsApp)
• Tap "Resend code" after 60 seconds

If after several attempts it still doesn't arrive, write to [email protected] with your full number and we'll help you.

Your location is used for two things:

• So that nearby people can find you when they filter by "Near me"
• To show you professionals in your area when you search

We only store your approximate city, never your exact address. If you work 100% remotely and don't want to appear by proximity, you can turn on the "Remote work" toggle in your profile.

No. Registrarte no tiene costo y desde el primer dia puedes:

• Appear in professional searches
• Receive and send messages
• Pedir servicios y crear alertas sin limite
• Contact new people y chatear
• Recibir alertas de pedidos de tu zona

Como profesional, pagas solo cuando decides responder un pedido (postulaciones: 3 incluidas al mes y paquetes desde S/5). El precio de tus trabajos lo acuerdas y lo cobras directamente con el cliente. Mira los detalles en halpii.com/precios.

Open the app, go to the Profile tab (last tab in the bottom menu) and tap your current photo or the camera icon. You can:

• Choose a photo from your gallery
• Take a new photo with the camera

We recommend a clear, well-lit photo where your full face is visible. It builds more trust and, on average, generates more messages than a photo without a face or a logo.

The short description has a maximum of 300 characters and appears below your name in every search result. It's what people read first, so it needs to grab attention.

Recommended structure:

• Start with your profession
• Mention your years of experience
• End with what sets you apart (warranty, certification, tools, languages)

Example: "Certified plumber with 10 years fixing leaks and replacing pipes in North Lima. Clean work, written warranty on every service and quality materials."

Visit halpii.com/como-empezar to see templates by profession.

It's your long section - more detailed than the short description. Here you can share:

• Your professional background and education
• Important projects you've worked on
• Certifications, courses or awards
• Your work methodology
• Why people trust you

Tip: Use short paragraphs (2-3 lines) and emojis or bullet points so it's easy to scan. You can also see templates at halpii.com/como-empezar.

During onboarding (step 2) or later from Profile > Edit profile:

• Type each skill and separate it with a comma or press Enter
• Maximum 15 skills, up to 50 characters each
• You can remove a skill by tapping the "x" that appears on the chip

Tip: Put the most relevant ones first. The first 3-5 carry the most weight in searches.

Go to the Profile > Edit links tab (the links button). Paste the full URL of each platform:

• LinkedIn: example linkedin.com/in/your-name
• GitHub: example github.com/your-username
• Personal website: your portfolio, blog or professional site

Estos enlaces refuerzan tu credibilidad si tienes negocio o presencia en linea. Si no los tienes, no pasa nada: las fotos de tus trabajos pesan mas.

Go to the Profile > Edit profile > tab and turn on the "Remote work" toggle.

When you turn it on, you'll appear in searches by people in other cities or countries looking for remote professionals. If you only work in person, leave it off and you'll only appear to people in your country or nearby.

Go to the Search tab (it's the first tab in the bottom menu). You have 2 ways to search:

• Por oficio o servicio: escribe en la barra de busqueda lo que necesitas (ej: "gasfitero", "electricista", "pintor")
• By popular chip: tap one of the featured chips that appear on the screen

You can refine with filters (filter icon): remote/in-person mode, language, country or proximity radius.

It's a filter that turns on GPS and only shows professionals within a nearby radius (50 km by default, configurable).

If it doesn't find anyone within that radius, we show an orange banner explaining there are no nearby results. You can:

• Increase the radius in the filters
• Turn off the filter and see remote professionals from anywhere

If your browser's GPS doesn't work, we use the location saved in your profile as a fallback.

Depende de la accion:

• Contactar a un profesional y chatear: sin costo para quien busca el servicio
• Pedir un servicio o crear una alerta: sin costo para el cliente y sin limite
• Responder un pedido (postular): usa postulaciones — recibes 3 incluidas cada mes y hay paquetes de pago unico desde S/5

El pago por el trabajo lo acuerdas directamente con la otra persona, por el metodo que prefieran; HALPII no participa en ese pago.

Open the professional's profile from the search and tap "Contact":

• Se inicia un chat con esa persona
• You get a notification when they reply
• You can coordinate the service directly through the chat

Contactar y chatear no tiene costo para quien busca el servicio.

Open the person's profile and tap the three-dot menu in the top right. You have two options:

• Report: sends the case to our moderation team. Choose a category (spam, harassment, scam, inappropriate content, etc.) and add details. We review it within 24-48 hours.
• Block: prevents that person from contacting you and hides their messages. You can unblock later from Profile > Settings > Blocked users.

La via mas rapida es crear una alerta de servicio:

• En la web: entra a portal.halpii.com/solicitar, escribe que necesitas y tu ciudad — sin registro
• En la app: crea tu pedido desde el boton de publicar
• Puedes agregar una foto del problema o del producto que buscas

Tu pedido les llega a los profesionales del oficio en tu zona y recibes hasta 3 propuestas. Los pedidos no vencen: los cierras cuando quieras. Pedir no tiene costo.

Cuando te llega la alerta de un pedido de tu zona, abrela y toca "Postular":

• Write a message to the client explaining why you're the right person
• Propon tu precio
• Antes de confirmar ves cuantas postulaciones usa y cuantas te quedan

Si el cliente te elige, se inicia un chat directo para coordinar el trabajo.

Responder pedidos usa postulaciones: cada mes recibes 3 incluidas y, si necesitas mas, compras un paquete de pago unico: 3 por S/5, 8 por S/12 o 20 por S/25.

No hay mensualidad obligatoria ni cobros automaticos. El pago por el trabajo en si lo acuerdas y lo cobras directamente con el cliente.

Si el cliente te elige:

• A direct chat with the client starts
• You coordinate the service and payment directly between you

Si el solicitante no responde:

• Pasado el plazo vigente, tus postulaciones se devuelven automaticamente

Puedes seguir respondiendo otros pedidos cuando quieras.

Crear tu perfil, pedir servicios, buscar profesionales, crear alertas, contactar y chatear no tiene costo.

• No credit card to sign up
• Sin cobros automaticos: todo pago es una accion explicita tuya
• Responder pedidos usa postulaciones: recibes 3 incluidas cada mes y puedes comprar paquetes de pago unico desde S/5

Tambien existen funciones opcionales de pago unico: destacar tu perfil (desde S/9, con tu telefono visible mientras dure) y la verificacion de identidad. La tienda de productos cobra una comision del 10% por venta en linea (se muestra antes de activar los cobros).

El pago por un servicio lo acuerdas directamente con la otra persona, por el metodo que prefieran; HALPII no participa en ese pago. Solo en la tienda de productos con cobro en linea aplica una comision por venta (se muestra al vendedor antes de activar los cobros).

We connect you and make communication easy; the service terms and payment are defined by you.

Existen algunas funciones de pago, todas opcionales y sin cobros automaticos:

• Paquetes de postulaciones para responder pedidos: 3 por S/5, 8 por S/12, 20 por S/25 (ademas de las 3 incluidas cada mes)
• Destacar mi perfil: desde S/9, con tu telefono y WhatsApp visibles mientras dure
• Verification de identidad (badge de verificado, pago unico)

Los pagos se procesan segun tu pais:

• MercadoPago: Peru
• dLocal: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Panama, Paraguay and Uruguay

No. Signing up and using HALPII requires no card or payment details. You only need your phone number.

Solo necesitas un metodo de pago si decides comprar algo opcional (paquete de postulaciones, destacar tu perfil o la verificacion de identidad), y cada compra es un pago unico que tu inicias.

It's an optional process where you upload your ID/passport and a selfie so we can verify that you are who you say you are.

When you get verified you receive a blue "Verified" badge that appears next to your name in every search and profile. This:

• Many clients prefer to contact verified profiles
• Improves your ranking in searches (extra weight in the ranking)
• Sets you apart from fake or inactive accounts

Go to the Profile tab > Verification > "Start verification". You'll upload:

• Front photo of your ID or passport
• Photo of the back of the document
• Selfie holding your document

Cost: approximately USD 5 (S/15 in Peru). One-time payment, no renewal.

Review time: 24-48 hours. We notify you by email when we approve or if we need you to retry.

Recommendations to avoid fraud:

• Never pay 100% upfront. Agree on a partial payment at the start and the rest when the job is finished
• Ask for references and check the professional's reviews before hiring
• Keep the conversation within the HALPII chat so you have an audited record
• Don't share passwords, bank details or OTP codes
• Be wary of anyone who rushes you, asks for payment to foreign accounts or promises impossible results
• If someone seems suspicious, report them from their profile

Tab Perfil > Configuracion > Privacidad > "Delete account" (en versiones anteriores de la app, directamente en Configuracion). Confirmas la accion y la cuenta entra en un periodo de gracia de 30 dias antes del borrado permanente.

During those 30 days:

• Your profile no longer appears in searches
• You can't log in (the account is marked as deleted)
• If you change your mind, write to [email protected] and our team will restore your account with all your data

After 30 days the deletion is permanent and there's no going back.

Yes, within 30 days after deletion. To recover it:

• Write to [email protected]
• Include the phone number associated with your account
• Our team verifies your identity and restores the account with your full profile, conversations, photos and data

You receive an email confirmation when the account is ready. After 30 days, the deletion is permanent and the account cannot be recovered.

For security, changing your number is done through support. Write to [email protected] from the email associated with your account, indicating:

• Your current number
• The new number (with international prefix)
• Reason for the change

We verify your identity (we may ask for an additional detail) and proceed with the change. Your data, conversations and profile are kept.